Business Manager

Published
November 21, 2020
Category
Job Type

Description

JOB SUMMARY:

The Business Manager oversees all aspects of the management of the assigned Resource Center including Quality, Customer Satisfaction, Profitability and Growth.

Quality:
Health & Safety
Regulatory Compliance
Professionalism

Customer Satisfaction:
Responsiveness
Value of Service
Exceeding Expectations

Profitability:
Cost Control
Gross Profit
Resource Allocation

Growth:
Revenue
Employee Development
Diversification

JOB RESPONSIBILITIES:

*Participates with senior management in the development of the Resource Center business plan.
*Responsible for executing all aspects of the business plan, including measurable results in each of the following areas: Quality, Customer Satisfaction, Profitability and Growth
*Overall responsibility for Resource Center health and safety program and accident prevention, including personally conducting job site safety assessments on a weekly basis
*Responsible for and chairs accident, injury and near-miss investigations at assigned Resource Centers
*Overall responsibility for regulatory compliance of resource center including health, safety and DOT compliance
*Oversees the estimating and proposal process for the Resource Center while working closely with the Operations Manager, Account Managers and Business Development group to close opportunities
*Responsible for Program Manager assignments for 'Key Accounts' and the overall delivery of quality services to client
*Manages the allocation of resources to assure overall Quality work performed and Customer Satisfaction.
*Manages the administration process of the Resource Center. Drives billings and collections on an ongoing basis and resolves any related issues
*Manages performance and ongoing career development of direct report managers
*Works with Human Resources to recommend hiring activities relating to direct report managers
*Responsible to represent and be a visible ambassador of the organization within the business and local community in a positive manner. Participate in appropriate business trade organizations and community activities.
*Other duties as assigned.

QUALIFICATIONS:

*At least five years of direct management experience in the construction and/or environmental and industrial services industry.
*Previous experience in managing personnel within a union environment preferred.
*Must be multi-task oriented and have strong supervisory, time management, organizational, and problem solving skills and the ability to understand and analyze components of project contracting, sales, profitability, and loss.
*Strong communication (both written and verbal), analytical and persuasive skills and ability to interact effectively with all levels of clients, employees and management.
*Ability to think and plan strategically as a business manager.
*Ability to assemble and develop a strong leadership team
*Ability to serve as an outside representative of the company and see business development as a core function.
*Ability to work in a wide range of environments including those involving hazardous conditions and which may require lifting or exerting force exceeding 50 lbs.

*Must have licenses as required by position, in good standing and meet applicable client and DOT driving requirements to operate company vehicles and equipment (documentation is required).
*Ability to work in excess of regularly scheduled hours when necessary.
*Ability to travel overnight as required by business needs.
*Must participate in continuing education classes and successfully complete occupational safety training courses as required. Minimum training requirements include:
o29 CFR 1910.120 OSHA 40 Hour Hazwoper and 8 Hour Supervisor Annual Refresher

EDUCATION REQUIREMENTS:
*BA/BS degree required
*Additional business management education or professional training strongly preferred

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