Customer Service Representative

Qualigen Therapeutics, Inc.
Published
August 2, 2020
Location
Category
Job Type

Description

Customer Service Representative

(Virtual or Over the phone)

Part time/Full time

Gender: Neutral

Job Duties/Responsibilities

  • Act a liaison between Qualigen Inc, the customer base and patients
  • Resolve routine customer requests with products or services via inbound, outbound calls, or the Internet
  • Speak with customers in a courteous, friendly, and professional manner using protocol procedures
  • Inquire, clarify, and confirm customer requirements and understanding of the solution
  • Provide additional customer education and information as needed
  • Qualify and establish inbound new customers requesting Qualigen's products and services
  • Participate in activities designed to improve customer satisfaction and business performance
  • Perform administrative support for medical record management, CRM data maintenance, and internal records to assure HIPAA compliance

Requirements

  • High School Diploma or GED equivalent required.
  • Associate's or Bachelor's degree highly desired
  • Previous experience in a customer service role
  • Experience working in a contact center/call center environment is preferred
  • Prior healthcare industry, such as a physician's office or a hospital highly is a plus
  • Knowledge of Microsoft Office suite is required
  • Strong verbal and written communication skills and excellent ability to listen and respond
  • Must be courteous with strong customer service orientation
  • Excellent multitasking abilities required
  • Strong flexibility and the ability to manage and adapt to changing priorities quickly
  • Bilingual in English and Spanish highly a plus.
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