Customer Service Representative (Web-based support)

Cognizant Technology Solutions
Published
January 11, 2021
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Job Type

Description

Answering a high volume of inbound technical phone calls and emails. Troubleshooting, diagnosing and resolving technical issues with high First Contact Resolution rates (FCR). Technical expertise with specialized applications, including knowledge of hardware, software, applications and preferred vendor systems. Providing technical assistance and support via phone and email to TriZetto Provider...

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