Internet Sales Coordinator

Lennar Homes
Published
January 10, 2021
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Description

Overview

Summary of Position Requirements

The Internet Sales Coordinator is accountable for generating and maintaining a robust sales pipeline through the use of internet-generated leads. Accountable for providing an extraordinary experience for all Internet generated customer traffic.

Responsibilities

Primary Duties and Responsibilities

  • Effectively capture and convert Internet Customer traffic into viable sales prospects by creating desire for Internet Customers to visit or WHC’s.
  • Create a positive experience for our Internet Customers through the use of email, on-line live chat, and division 1-800 numbers.
  • Guide customers through Lennar’s consultative sales process via email, live chat, and phone.
  • Provide immediate or same-day email or telephone response to all Internet Customer request with a targeted goal of a 10 minute turnaround for all initial correspondence.
  • Educate customers on current/future community and product offerings and incentives
  • Qualify prospective customers based on desired location(s), timing for purchase, and availability of new homes as needed.
  • Follow-up with potential customers per the division’s expectations.
  • Partner with the on-site NHC as appropriate to provide an extraordinary experience to our customers throughout the sales process.
  • Manage and distribute electronic marketing collateral to prospective customers who visit Lennar’s website.
  • Create and effectively manage an internet customer database which includes internet list and VIP internet lists.
  • Have a competent understanding of the Division’s product and community offerings and incentives opportunities at all times.
  • Coordinate Sales Department efforts to improve collection of email contact information as part of customer registration process.
  • Work in main office and around Lennar communities, including, primarily, Welcome Home Centers.
  • Monitor and update website data, digital photography, illustrations, and virtual tours on Lennar.com and other Lennar affiliated websites.
  • Attend all Company Sales Meetings, Phone Banks, and Training Programs.
  • Perform all other duties as assigned.

Qualifications

Education and Experience Requirements

  • Minimum High School Diploma or equivalent required, college degree preferred
  • Minimum 1 year sales experience required, telephone sales preferred
  • with previous experience in the homebuilding industry
  • Must have extensive internet exposure and/or internet consumer experience
  • Advanced skills in Microsoft Word and Excel

#CB

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