Software Support Specialist

GivenHansco, Inc.
Published
November 18, 2020
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Description

Software Support Specialist

GivenHansco Inc. has an immediate position available for a full time Software Implementation and Support Specialist in our Gahanna, Ohio office.  We are looking for a dependable team player with a positive attitude, solid phone and problem-solving skills that will thrive in an employee friendly work environment.  The ideal candidate must be a sharp, goal driven, self-starter who is able to work independently and as part of a team.

Responsibilities include:

·         Ready Mix Dispatch and GPS software installations, training, and support in the United States

·         On-site and phone customer software training

·         Telephone and remote connectivity support

·         Provide end user support for Keystone software, hardware (printers, computers, tablets, GPS modems), and network assistance

·         Create, work, and close support tickets in help desk software

·         SQL Query and report writing

·         Product software testing for quality assurance

·         Setup and Configure devices (tablets, printers, pc’s)

·         Travel 15-25% overnight travel

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